Having a successful restaurant depends on hiring the right staff, both in the front and back of the house. Here are some tips on how to find the right people for your restaurant.
Devote Plenty of Resources to Finding the Right People
The first thing to do is to prepare to devote a significant amount of time to finding the right staff for your restaurant. Picking the right people upfront can help you save time down the road from having to correct the mistakes of bad employees or do repeat trainings because of high turnover. If you don't have enough time to devote to hiring people, consider outsourcing the job to a competent food service manager.
Ask for Referrals
When you're looking for new employees in multiple venues, sometimes offering a referral fee to current employees can help to attract the best talent. Rather than getting someone in off the street, you have the word of a current successful employee to vouch for the character and work ethic of your new hire. The bit of money spent on a referral fee is worth it if you have a solid employee.
Ask Behavioral Questions
While there are many things you can ask in a food service interview, asking behavioral questions can help you understand how much experience the person really has and if they have the right attitude for the job. For instance, ask how they would handle a food safety issue or a customer service problem. If you have a specific philosophy about service or food preparation, explain it to candidates and then ask them to explain how they would embody those traits. It can help you get an much more vivid picture of how the person would fit in at your restaurant.
Give Thorough Interviews
If you're short staffed, it can be tempting to get someone into the position immediately But doing a thorough interview helps you weed out candidates who aren't the right fit. If you do a thorough interview, or potentially two, and allow the person to feel more comfortable in the space before accepting a job, you and the employee can better understand whether the fit is right.
Consult the Pros
Finally, you may want to consult a food and beverage management service like D&G Hospitality when you're hiring a lot of new staff. They have deep experience in the restaurant hiring industry and understand what to look for in great candidates. Some management companies may use metrics to track the characteristics of successful employees. A food service manager can take control of the entire hiring and training process, or they can jump in only where you ask for help.
Share27 July 2016
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